This policy explains what personal information CheckFlightPayouts collects, why we collect it, who we share it with and what your rights are. We have tried to keep it in plain English.
Last updated: 14th November 2026
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Who we are
CheckFlightPayouts (checkflightpayouts.com and our other domain names) is a community registry of flights where passengers have reported receiving a payout. It is run by Check Flight Payouts Ltd, a company registered in England and Wales (company number 17569129), with its registered office at 60 Tottenham Court Road, Office 2280, Fitzrovia, London, England, W1T 2EW.
We are the “controller” of the personal information described in this policy, which means we decide how and why it is used. You can contact us at info@checkflightpayouts.com.
What we collect and why
The table shows what we collect, why, our lawful basis under UK data protection law, and how long we keep it.
| What we collect | Why we use it | Lawful basis | How long we keep it |
|---|---|---|---|
| Payout details you submit: flight number, operating carrier, flight date, reason, number of passengers who received a payout, whether you used a third-party agency, and any agency details you give (such as the agency name and company location). | To publish an entry in the registry so other passengers can see it. | Legitimate interests: running a community registry that helps passengers. | Up to 6 years from the date you submit it, then we delete it. |
| Your email address | To check your submission is genuine, send you a confirmation, contact you about your entry, and identify your entry. | Legitimate interests: keeping the registry accurate and protecting it from spam and fraud. | Up to 6 years, stored with your submission. |
| Emails and documents you send to upgrade an entry to Payout Verified (for example, an email with a redacted approval letter attached). | To check proof of the payout. | Legitimate interests: keeping the Payout Verified label accurate. | We delete the entire email and any attachments immediately after our moderators have checked and verified the payout. |
| Messages and emails you send us, for example reporting a mistake or making a privacy request. | To reply and deal with your request. | Legitimate interests (answering you) and legal obligation (where we must respond to a rights request). | 12 months after we close your query, except where the query relates to a statutory legal or privacy request which we may hold for up to 6 years to comply with regulatory obligations |
| Technical data when you visit the site or use a form: IP address, browser and device details, pages visited, and the result of the security check. | To keep the site secure, stop spam and abuse, and fix problems. | Legitimate interests: protecting the site and its users. | Kept in our hosting provider’s server logs for a period of 30 days, after which they are automatically overwritten or deleted, unless a longer retention period is required to investigate a specific security incident. |
The Share Your Payout form does not ask for your name. When you search the registry, we use the flight number and date you type to show the results. We do not keep a record of individual searches
We do not make any automated decisions about you that have legal or similarly significant effects.
How we check your submission
When you share a payout, a moderator checks your email address with a trusted third-party email verification service (such as Verifalia or similar providers). Only the email address is sent.
This check is used to confirm the address is valid, can receive mail, and to ensure submissions are coming from genuine passengers rather than automated bots, commercial agents, or corporate entities. We configure the service to delete the results as soon as its settings allow.
The moderator also checks your submission for mistakes. For delayed flights, they check flight records.
What is made public
Published in the registry: flight number, operating carrier, flight date, reason, number of passengers, status (Community Reported or Payout Verified), and the date reported.
Never published: your email address, any documents you send us, and any other personal information.
The Share Your Payout form does not ask for your name, so entries never include one. Because an entry describes a specific flight, someone who knows that flight may recognise it. If you are concerned about an entry, contact us and we will review it.
Partner links
Check Eligibility buttons lead to a partner’s website, and they are adverts. If you click one, you leave CheckFlightPayouts. The partner is then responsible for the information you give it, under its own privacy policy, and its tracking links may set cookies on your device.
We do not send the partner your submission or your email address. We may receive a report from the partner or its affiliate network that a click led to a successful claim, so that we can be paid a commission.
Transfers and security
Some of our providers, such as Cloudflare, Namecheap and trusted third-party email verification services, may process information outside the UK. Where they do, we rely on the safeguards UK law requires, such as UK adequacy regulations or approved contract terms.
We take reasonable steps to protect personal information, including limiting who can access it. No online system is completely secure.
How long we keep information
When a retention period in the table ends, we delete the entry or remove your email address from it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of your personal information;
- ask us to correct information that is wrong;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to us using your information based on our legitimate interests; and
- ask to receive your information in a portable format, where this applies.
To use any of these rights, email info@checkflightpayouts.com. To help us find your entry, write from the email address you gave us and tell us the flight number and date. We may need to check it is you before we act. We aim to reply within one month.
If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Children
Our site is not aimed at children, and you must be at least 18 to submit an entry. We do not knowingly collect information from children.
Changes and contact
We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will tell you on the site.
Questions about this policy? Email info@checkflightpayouts.com. You may also like to read our Terms and Conditions.