FAQ

CheckFlightPayouts is a community registry of flights where passengers have reported receiving a payout from the operating carrier. You can search a flight to see whether other passengers were paid, and share your own payout to help the next person. See How It Works for the full picture.

Searching the registry and sharing a payout are free. If you choose to use one of our partner links, the partner’s own terms and fees apply.

No. We do not handle, manage or submit claims, and we do not give legal or financial advice. We are independent of airlines and are not affiliated with any airline or operating carrier.

CheckFlightPayouts is run by Check Flight Payouts Ltd. You will find our company details at the bottom of every page and in our Terms and Conditions.

Go to the Flight Payout Registry, enter your flight number and the flight date, and press Search Registry.

No. It only means nobody has shared a payout for that flight yet. You can still check whether you may be eligible through a partner, and if you have been paid yourself, you can share your payout to help others.

Airlines often partner up to share flights (known as codesharing). For example, you might book a ticket sold by Sample Airways, but the flight is physically flown by Demo Airlines.

Passenger rights laws state that the airline physically flying the plane is responsible for payouts. Therefore, any payouts must go through the actual operating carrier, not the airline that sold the ticket. We ask passengers to enter the actual operating carrier when submitting the “Share Your Payout” form.

There is no guarantee. Whether you are entitled to a payout depends on your own circumstances and on the operating carrier’s decision. A report for your flight is helpful information, not a promise.

Our registry is designed strictly to help genuine passengers check the payout status of their specific disrupted flight. It is not intended for bulk data collection, market research, or statistics.

Limiting searches to an exact flight number and date helps protect the platform from automated data scraping and safeguards the privacy of our community. The recent payout reports displayed on our homepage are the only general statistics we publish on the website.

Flights that took place more than 30 days ago and within the last 6 years. The 30-day rule helps keep the registry accurate.

It is the number of passengers on that booking who received a payout, from 1 to 9.

“Other” covers a payout that doesn’t fit the standard reasons: a flight delay, a cancellation, denied boarding or a missed connection. For example, it could be for out-of-pocket expenses such as a hotel, meals or transport. We don’t ask for more detail, so an entry marked “Other” doesn’t tell you what the payout was for.

“Community Reported” means a passenger reported a payout for the flight, and it has not been verified. “Payout Verified” means a moderator has checked proof of a successful payout for the flight.

Anyone aged 18 or over who received a payout from the operating carrier for that flight. Please only share your own payouts, or those of passengers on your booking, and do not include anyone else’s personal information.

It is the airline that actually flew the plane. It can be different from the airline you booked with, for example when a flight is shared between airlines. Your booking confirmation or boarding pass usually shows it.

“Other” covers a payout that doesn’t fit the standard reasons: a flight delay, a cancellation, denied boarding or a missed connection. For example, it could be for out-of-pocket expenses such as a hotel, meals or transport. We don’t ask for more detail, so an entry marked “Other” doesn’t tell you what the payout was for.

To check your submission is genuine, send you a confirmation, and contact you about your entry. We never publish it. See our Privacy Policy for details.

Your entry is held for review. A moderator checks your details and your email address with a trusted third-party verification service, and for delayed flights they also check flight records. If everything checks out, your entry appears in the registry as Community Reported. We cannot promise how long this will take.

Reply to your confirmation email with a redacted screenshot or PDF of the approval letter from your operating carrier. Please hide personal details such as your name, booking reference and bank details first. Once a moderator has checked it, your entry becomes Payout Verified, and we delete the entire email and any attachments once it has been checked.

Redacting means covering up personal details, such as your name, booking reference and bank details, so we cannot see them. Use a solid black box, not a blur or a see-through highlighter.

iPhone or iPad: open the picture in Photos, tap Edit, tap the Markup icon (a pen tip in a circle), and draw over your details with a thick black pen.

Android: open the picture in your gallery, tap Edit, and use the Draw tool with black ink.

Computer: open the picture in Paint (Windows) or Preview (Mac), draw solid black shapes over the details, and save it as a new file.

If your approval letter is a PDF, take a screenshot of it first and redact the screenshot. Drawing over a PDF can leave the original text underneath, where it can still be copied.

Before you send it, zoom in to check that nothing shows through, and send the edited copy, not the original.

Email info@checkflightpayouts.com with the carrier’s name, and we will look at adding it.

It is an optional link to a partner’s website, where you can find out whether you may be eligible for a payout. Check Eligibility buttons are adverts.

Yes. If you use a partner link and your claim succeeds, we may earn a commission.

The partner’s own terms and fees apply, and we do not control them. Please read them before you proceed.

No. It is entirely optional. Your rights and the time limits for making a claim depend on your circumstances, so take independent advice if you need it.

No. Only the flight details are published: flight number, operating carrier, flight date, reason, number of passengers, status and the date reported. The Share Your Payout form does not ask for your name, and your email address is never shown.

Up to 6 years from the date you submit your entry. Emails and documents you send to upgrade an entry are completely deleted along with their attachments once they have been checked. The Privacy Policy has the full table.

Yes. Email info@checkflightpayouts.com from the address you gave us and tell us the flight number and date, so we can find your entry.

No. We do not sell personal information, and we do not share your submission with anyone for marketing.

Email moderator@checkflightpayouts.com with the flight number and date and tell us what looks wrong. We will review it promptly, and correct or remove the entry if it is found to be wrong.

Email info@checkflightpayouts.com. Our full company details are in the footer of every page.