Terms and Conditions

About us

CheckFlightPayouts is operated by Check Flight Payouts Ltd, a company registered in England and Wales (company number 17569129), with its registered office at 60 Tottenham Court Road, Office 2280, Fitzrovia, London, England, W1T 2EW. You can contact us at info@checkflightpayouts.com.

In these terms, “we” and “us” mean Check Flight Payouts Ltd, the “registry” means the list of flights and payouts on the site, and an “entry” means one record in the registry.

What the site is, and is not

• CheckFlightPayouts is a community registry. Passengers share payouts they have received from an operating carrier, and other passengers can search the registry to see whether a payout has been reported for their flight.
• The registry is for general information only. It is not legal, financial or other professional advice, and it does not tell you whether you are entitled to a payout. Your rights and the time limits for making a claim depend on your circumstances, so take independent advice if you need it.
• We do not handle, manage or submit claims.
• We are independent of airlines and are not affiliated with any airline or operating carrier. Airline names are used only to identify the carrier, and belong to their owners.

What the labels mean

Each entry shows one of two labels:

• Community Reported: a passenger reported a payout for this flight. It has not been verified.
• Payout Verified: a moderator has checked proof of a successful payout for this flight.

Our moderators review entries before they are published, but we cannot check every detail. We delete the entire email and any attachments once they have been checked. A label does not guarantee that an entry is accurate or complete, and a report about one passenger is not a guarantee that you will receive a payout.

Sharing a payout

You must be at least 18 to submit an entry. When you submit an entry, you confirm that:

• you (or the passengers on your booking) received a payout from the operating carrier for that flight;
• the information you give is true and complete to the best of your knowledge;
• the flight took place more than 30 days ago and within the last 6 years;
• the number of passengers is the number who actually received a payout (from 1 to 9); and
• you have not included anyone else’s personal information in the entry.

You agree that we may check your email address with a third-party verification service, as described in our Privacy Policy. We may also reject, edit or remove any entry, for example if it appears to be false, duplicated or misleading.

If you send us a document to upgrade an entry to Payout Verified, please hide personal details such as your name, booking reference and bank details first. We delete the entire email and any attachments once it has been checked.

You are not paid for entries. You keep any rights you have in the information you give us, and you give us a free, non-exclusive, worldwide licence to store, publish and display the flight details in your entry on the site for as long as it remains in the registry. We never publish your email address.

Corrections and removals

The registry is built from reports by passengers, so it may contain mistakes. If you think an entry is wrong, email moderator@checkflightpayouts.com with the flight number and date and tell us what looks wrong. We will review it promptly, and correct or remove the entry if it is found to be wrong. We may ask you for more information, and we may keep an entry that we believe is accurate.

Partner links and adverts

Check Eligibility buttons are partner links and are adverts. They take you to a website run by a partner that is independent of us. If you use one and your claim succeeds, we may earn a commission.

Using a partner is optional. The partner, not us, assesses and handles any claim you make with it, and its own terms, fees and privacy policy apply. Please read them before you proceed. We are not responsible for the partner’s services, decisions or fees.

Acceptable use

You must not:

• submit false, misleading or duplicate entries, or entries for someone else without their permission;
• use automated tools to submit entries, or to copy, scrape or download the registry in bulk;
• try to bypass the security check, or to disrupt, overload or gain unauthorised access to the site;
• use the site to defame, harass or impersonate anyone, or for any unlawful purpose.

We may block access to the site if you break these rules.

Ownership of the site

The design, text, logo and software of the site belong to us or our licensors. You may view the registry and use it for your own personal, non-commercial purposes. You must not copy a substantial part of it, or reuse it commercially, without our written permission.

Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded. If you are a consumer, your legal rights are not affected.

Subject to that:

• the site and the registry are provided “as they are”, and we do not promise that they will be accurate, complete or always available;
• we are not responsible for any loss that results from relying on the registry, or from a partner’s service or an operating carrier’s decision; and
• we are not liable for loss of profit, business or goodwill, or for any indirect or consequential loss.

Changes and other websites

We try to keep the site running, but we may suspend, change or withdraw any part of it at any time. We may update these terms from time to time. The date at the top shows when they last changed, and by continuing to use the site after a change you accept the updated terms.

The site links to other websites, such as partner websites and YouTube. We do not control them and are not responsible for their content or how they use your information.

Privacy, governing law and contact

Our Privacy Policy explains how we use personal information and forms part of these terms.

These terms, and any dispute connected with them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts of that country.

If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a term straight away, we can still do so later.

Questions or complaints? Email info@checkflightpayouts.com.